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Gamexplore > PC Game > Borderlands 4 Studio CEO Tells Players Unhappy With PC Performance to Ask for Refunds
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Borderlands 4 Studio CEO Tells Players Unhappy With PC Performance to Ask for Refunds

September 17, 2025 6 Min Read
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Within the wake of a number of PC gamers complaining about a few of the technical points current in Borderlands 4, Gearbox CEO Randy Pitchford has taken to social media to inform these gamers to easily refund the title in the event that they aren’t having fun with it. Pitchford’s assertion is available in response to a Borderlands fan complaining concerning the latest title within the sequence having efficiency points, and the way options like DLSS and body technology shouldn’t be required to hit steady body charges.

In his response, Pitchford additionally drew a comparability between the efficiency problems with Borderlands 4 and placing a Ferrari engine right into a monster truck, and the way this finally received’t let the monster truck go any quicker because the car wasn’t designed with the engine in thoughts.

“You are able to do no matter you need,” wrote Pitchford. “The sport is the sport. Please get a refund from Steam in the event you aren’t pleased with it. You made an analogy to a car. I might not put a Ferrari engine in a monster truck and count on it to drive like a Ferrari. In case you inform me about your specification, I can assist you optimize your efficiency.”

In the identical assertion, Pitchford additionally wrote about Gearbox having optimised Borderlands 4 to really feel effective whereas taking part in at 30 FPS, and really feel nice whereas taking part in at 60 FPS. He additionally talked about that the PC model of the title gives a number of choices that gamers can tinker with to make the fitting degree of trade-offs almost about the visible constancy of the sport and the body price they may need. In his submit, Pitchford additionally wrote about DLSS being an necessary function to make sure that Borderlands 4 performs on PC.

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“I’m sorry you don’t like being advised to make use of DLSS, however that’s the means,” he wrote. “In case you’re not blissful utilizing the instruments obtainable to you to enhance body price and also you’re not pleased with the body price you may have, it’s best to play a special sport. The sport is superior and it’s designed to be simply effective of an expertise at 30fps and really feel nice at 60fps. We even have supplied a number of choices so that you can make completely different commerce offs between body price, decision, and graphics options than we’d make and we encourage you to make use of these instruments to optimize to your style. Would you want assist tuning your expertise higher to your liking?”

This lengthy submit is simply half of a bigger sequence of posts that Pitchford has been making on social media, the place he implied that PC gamers expect an excessive amount of by way of efficiency for Borderlands 4. Within the sequence, he additionally wrote concerning the number of choices that may be tweaked to get greater body charges, how resolutions might be lowered, and the way DLSS is nice for Borderlands 4 as a result of it isn’t a aggressive shooter, so enter lag from body technology shouldn’t finally matter.

Borderlands 4 got here out simply final week on PC, PS5 and Xbox Sequence X/S. The title can be head to Nintendo Change 2 on October 3. For extra particulars concerning the sport, take a look at our overview.

You are able to do no matter you need. The sport is the sport. Please get a refund from Steam in the event you aren’t pleased with it. You made an analogy to a car. I might not put a Ferrari engine in a monster truck and count on it to drive like a Ferrari. In case you inform me about your specification, I…

— Randy Pitchford (@DuvalMagic) September 16, 2025

We now have made a tremendous and enjoyable and big looter shooter marketing campaign sport. The sport is fairly rattling optimum – which implies that the software program is doing what we would like with out wasteful cycles on unhealthy processes.

— Randy Pitchford (@DuvalMagic) September 15, 2025

Use DLSS. It’s nice. The sport was constructed to make the most of it. This isn’t a aggressive FPS. And, I’ve been led to consider that in a blind take a look at that people can not detect any enter lag. In my very own demonstrates and experiments, I consider that is true.

— Randy Pitchford (@DuvalMagic) September 15, 2025


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